Frequently Asked Questions
Everything you need to know about our premium selection and services.
How do you ensure the quality of the wine during shipping?
All bottles are packed in temperature-controlled, shock-resistant packaging to ensure they arrive in perfect condition, regardless of the distance.
Do I need to be present to sign for my delivery?
Yes. By law, an adult aged 21 or older must be present to provide a valid ID and sign for any package containing alcohol.
What is your return policy for corked or damaged bottles?
If you receive a bottle that is corked or damaged, please contact our support team within 14 days of delivery for a full refund or replacement.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our cellar, you will receive an email with a tracking number and a link to monitor your shipment's progress.
Do you offer international shipping?
Currently, we only ship within the continental United States due to international customs regulations regarding alcohol.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like Apple Pay and Google Pay.